EVENT OR SHOW, HERE'S WHAT YOU NEED TO KNOW.
Where is Manhattan Center?
Manhattan Center is located on 34th street between 8th and 9th avenues (across from the AMC theater).
Our address is 311 West 34th Street, New York, NY 10001.
Where is the Hammerstein Ballroom and Grand Ballroom?
The Hammerstein Ballroom is located inside the Manhattan Center on the first floor. The Grand Ballroom is located on our 7th floor.
What events are coming up?
Check out our events listing here.
How do I buy tickets?
Tickets can be purchased online through Ticketmaster.com or our website.
Our box office is open on the night of show for day of tickets only and only sells tickets for that specific show. Ticket pricing is dictated by the promoter of the show.
Can I get a refund if I miss the show?
Sorry — there are no refunds for tickets unless the show is cancelled or the date has changed.
BEFORE YOU ARRIVE
If the weather is bad, will the show be cancelled?
The only instance a show would be canceled due to bad weather would be if the government imposes travel restrictions or the performers are unable to get to the venue. 99.9% of the time, the show will go on. Be sure to check out our Facebook and Instagram pages for weather-related updates.
How do I get there?
The Manhattan Center is conveniently located one block away from Penn Station and is easily accessible by taking the 1, 2, 3, A, C, E trains to 34th Street/Penn Station.
PATH trains from New Jersey to 33rd Street/Avenue of the Americas.
Via Metro-North take the Shuttle from Grand Central Terminal Times Square and transfer downtown to the 1, 2, 3 trains to 34th Street/Penn Station.
Plug our address (311 West 34th Street, New York, NY 10001) into your Maps app and choose the best route for you.
Where do I park?
We are lucky to have Meyer’s Parking Garage right next door to us.
Can I bring my kids? What’s the age limit?
Our shows are all-ages unless stated otherwise.
However, we recommend that children under the age of 5 not attend our shows. Children under the age of 3 do not require a ticket.
How do I use a ticket on my cell phone?
- Download the Ticketmaster app
- Tap My Events, find your order, and view ticket
- Optional: Add your ticket to your Wallet (Apple) or Google Pay (Android)
- To get in, scan your ticket right from your phone
Be sure to charge your phone before heading over!
Phone battery issues, cracked screen, or not using a smart device? No problem. Simply visit the venue box office on arrival. You’ll want to have your ID handy and order number to pick up your ticket.
How do I transfer my tickets to someone else?
- Sign into your Ticketmaster account and click on your event to find your tickets.
- Click the “Transfer Tickets” button (event eligibility may vary).
- Select the tickets you’d like to transfer.
- Enter your recipient’s first and last name, email address and an optional note.*
- Click the “Send” button.
When transferring tickets, Ticketmaster will send you two emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets. Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.
* Those receiving a ticket transfer must have a Ticketmaster account. If they do not have an account, they can easily create one when they accept the tickets.
I purchased a General Admission ticket but notice a seat and row number on my ticket. Do I have a seat?
Seating (or floor space) is obtained on a first-come, first-served basis. We ask that you do not save General Admission seats or space for guests that are meeting you.
The seat and row number is simply a way for us to track capacity. It does not mean you have assigned seating. If you are on the floor, you are standing General Admission. If you are in either of our two balconies, you have General Admission seating.
I bought my tickets on StubHub or another third party. I didn’t receive my tickets. What do I do?
Manhattan Center is an exclusive Ticketmaster venue. We are not affiliated with third-party ticket sites. Any issues would have to be addressed with the third-party site directly.
What time do doors open?
Doors open one hour before show time, i.e., if Ticketmaster says 8pm, the doors open at 7pm.
Can I be seated if arrive late?
Doors are open until one hour before anticipated show end.
All seating/standing is first come first served.
Is there anywhere to eat near by?
Yes, there are plenty of eateries near by. From sit down restaurants to fast food — we got it all.
Is food and beverage allowed inside?
No. There is no outside food/beverage permitted. You may buy snacks and beverage at our bars.
I am a photographer. How do I get a media pass?
Media credentials can be requested by calling the artist’s publicist, record label, or promoter. Manhattan Center does not provide media passes.
What is your bag search policy? Are there any prohibited items?
In the interests of public health, safety, and applicable law, we ask for your cooperation and not bring any of the following prohibited items to the venue. Should you do so, you will have to store them elsewhere, dispose of them yourself, for you will not be permitted to enter with them.
And be aware: patrons who appear overly intoxicated, rowdy or engaged in any actions deemed dangerous or disruptive by event security will likewise be refused entry without refund.
Prohibited items include, but are not limited to:
- SMOKING OR VAPING IN THE VENUE
- Outside food or beverages
- Weapons (including, but not limited to, guns, knives, tasers, etc.)
- Aerosol sprays (including, but not limited to, pepper spray, mace, spray paint, etc)
- Bags larger than 22” x 14” x 9”. (Any bag larger than 14" x 14" must be checked at owner’s expense. See-through / transparent bags preferred.)
- Cans, bottles, glass or aluminum containers (e.g., Yeti/Stanley)
- Laser pointers/pens, box cutters, scissors or wooden objects
- Markers
- Signs/banners (paper or other) larger than 11" x 17"
- Stickers, flyers, handbills
- Professional or flash photography, cameras with removable lenses, tripods, monopods or selfie sticks
- Video cameras/recording devices (Does not include phones.)
- Drones
- Illegal drugs or drug paraphernalia
- LARGE UMBRELLAS
FOR MORE INFORMATION VISIT WWW.MC34.COM
Manhattan Center is not responsible for lost or stolen items.
INSIDE MANHATTAN CENTER
Is there an ATM?
We do not have an ATM but there is one located across the street. Keep in mind, we do accept credit cards.
I’m inside the venue already but need to go outside. Can I come back in?
For most events at Manhattan Center, all exits are final, even for guests who smoke. Guests are not permitted to leave an event and then re-enter the same event.
Where is Will Call/Box Office?
Will Call/Box Office is located on the far west of the lobby. Will Call tickets may be picked up on the day of show as early as one hour before the doors open.
Are there a lot of stairs?
There are stairs that lead up to our balconies but we also have elevators if you are unable to use the stairs.
I am disabled. How can you help me?
There are accessible seating options available for purchase on Ticketmaster.com. If you have purchased a ticket prior to becoming disabled or have other disabilities, please e-mail [email protected]. Please be sure to include your full name, event, date, and order number.
Is there a Manhattan Center merchandise stand?
Manhattan Center does not sell merch (at the moment) but each show does have its own merch booth located in the lobby.
I think I left something at Manhattan Center. Do you have a lost and found?
Please email our security desk at [email protected] to inquire about the possible recovery of any lost items. If you lose an item at the event, immediately contact an Usher, Security Officer or Event Management Representative for assistance.
Is there wifi?
No.
Can I get an autograph?
No.
Is there a dress code?
No.
I have a vape. Can I smoke inside?
In compliance with Federal, New York State and New York City regulations, smoking of any type or form is prohibited anywhere inside the Manhattan Center. (For clarification only, this prohibition includes any type of vapes or electronic cigarettes.) This policy is strictly enforced and violation of this regulation is grounds for immediate and final ejection.
RENTING THE VENUE
How can I rent your venue?
Easy! Just give our Sales Department a call at (646) 293-1080 or email us at [email protected] or [email protected].
Where can I find your tech specs and floorplans?
Contact our Sales Department for our tech specs and floorplans.
What are your broadcast capabilities?
Manhattan Center houses two television studios with control rooms that connect to our ballrooms making live streaming or broadcasting seamless.
I’m a location scout. What kind of spaces do you offer?
We offer all our spaces — from the ballrooms, to the studios, to the front and back of our building. The possibilities are endless.
CONTACT US
311 W 34TH ST (BETWEEN 8th & 9th AVES), NEW YORK, NY 10001 (212) 695-6600
311 W 34TH ST (BETWEEN 8th & 9th AVES), NEW YORK, NY 10001 (212) 695-6600